Privacy Policy
1. Information We Collect
We collect the following types of personal and non-personal information:
A. Information You Provide to Us:
- Name, email address, phone number, postal address
- Vehicle and charging preferences
- Billing and payment information
- Feedback, support requests, and communications
B. Information We Collect Automatically:
- IP address and device information (hardware model, operating system)
- Location data (if you allow location access)
- Log data (usage information, session duration, error logs)
- Cookies and similar tracking technologies
C. Information from Third Parties:
- Payment gateways (transaction status)
- Social login services (Google, Apple, etc.)
- Government KYC databases, if applicable
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide EV charging services and show nearby stations
- Process payments and generate invoices
- Improve our platform functionality and user experience
- Send alerts, updates, and promotions
- Respond to user queries and technical issues
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Service providers (e.g., hosting, analytics, customer support)
- Payment processors (for billing and refunds)
- Government authorities (to comply with legal obligations)
- Business partners (to provide integrated services)
- In the event of a merger or acquisition
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Service providers (e.g., hosting, analytics, customer support)
- Payment processors (for billing and refunds)
- Government authorities (to comply with legal obligations)
- Business partners (to provide integrated services)
- In the event of a merger or acquisition
All third parties are required to maintain confidentiality and use your data only for authorized purposes.
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Service providers (e.g., hosting, analytics, customer support)
- Payment processors (for billing and refunds)
- Government authorities (to comply with legal obligations)
- Business partners (to provide integrated services)
- In the event of a merger or acquisition
All third parties are required to maintain confidentiality and use your data only for authorized purposes.
4. Data Retention
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, or as required by law.
5. Your Rights and Choices
You have the right to:
- Access and correct your personal data
- Withdraw consent at any time (where applicable)
- Delete or deactivate your account
- Object to certain processing
- File a complaint with a data protection authority
You can exercise these rights through your account settings or by contacting us at support@chargze.com.
6. Security Measures
We implement reasonable security practices to protect your information, including:
- SSL encryption
- Firewalls and secure servers
- Role-based access controls
- Regular audits and vulnerability testing
Despite our best efforts, no method of data transmission or storage is 100% secure.
7. Cookies and Tracking Rights and Choices
We use cookies and similar technologies to:
- Remember user preferences
- Analyze traffic and usage trends
- Show personalized content or ads
You can manage your cookie preferences through your browser settings.
8. Children’s Privacy
Our Services are not intended for children under the age of 13 (or applicable local age). We do not knowingly collect personal information from minors. If we discover such data, we will delete it promptly.
9. International Data Transfers
If you are accessing our Services from outside India, your data may be transferred to and stored in India or other jurisdictions where we operate. By using our Services, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Effective Date.” Continued use of our Services after such changes constitutes your acceptance.
If you have any questions about this Privacy Policy or wish to exercise your rights,
please contact us at support@chargze.com
Privacy Policy
Privacy Policy
1. Information We Collect
We collect the following types of personal and non-personal information:
A. Information You Provide to Us:
- Name, email address, phone number, postal address
- Vehicle and charging preferences
- Billing and payment information
- Feedback, support requests, and communications
B. Information We Collect Automatically:
- IP address and device information (hardware model, operating system)
- Location data (if you allow location access)
- Log data (usage information, session duration, error logs)
- Cookies and similar tracking technologies
C. Information from Third Parties:
- Payment gateways (transaction status)
- Social login services (Google, Apple, etc.)
- Government KYC databases, if applicable
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide EV charging services and show nearby stations
- Process payments and generate invoices
- Improve our platform functionality and user experience
- Send alerts, updates, and promotions
- Respond to user queries and technical issues
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Service providers (e.g., hosting, analytics, customer support)
- Payment processors (for billing and refunds)
- Government authorities (to comply with legal obligations)
- Business partners (to provide integrated services)
- In the event of a merger or acquisition
All third parties are required to maintain confidentiality and use your data only for authorized purposes.
4. Data Retention
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, or as required by law.
5. Your Rights and Choices
You have the right to:
- Access and correct your personal data
- Withdraw consent at any time (where applicable)
- Delete or deactivate your account
- Object to certain processing
- File a complaint with a data protection authority
You can exercise these rights through your account settings or by contacting us at support@chargze.com.
6. Security Measures
We implement reasonable security practices to protect your information, including:
- SSL encryption
- Firewalls and secure servers
- Role-based access controls
- Regular audits and vulnerability testing
Despite our best efforts, no method of data transmission or storage is 100% secure.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember user preferences
- Analyze traffic and usage trends
- Show personalized content or ads
You can manage your cookie preferences through your browser settings.
8. Children’s Privacy
Our Services are not intended for children under the age of 13 (or applicable local age). We do not knowingly collect personal information from minors. If we discover such data, we will delete it promptly.
9. International Data Transfers
If you are accessing our Services from outside India, your data may be transferred to and stored in India or other jurisdictions where we operate. By using our Services, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Effective Date.” Continued use of our Services after such changes constitutes your acceptance.