Terms & Conditions
1. Acceptance of Terms
By accessing, browsing, or using our website, www.chargze.com and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.
These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between you and Chargze, the contracting entity being Chargze Connect LLP, primarily having its office at Unit - 6187, Mulberry, Mahagun Mywoods, Greater Noida West, Uttar Pradesh, 201301. This Agreement governs your access to and use of our website, including our mobile, tablet, and other smart device applications, and all associated services, any updates and upgradations of the same (collectively, "Services"). The website, the applications, and the Services are hereinafter collectively referred to as the "Website.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our Services. If you are under 18, you may use the Services only with the consent and supervision of a parent or legal guardian.
3. Account Registration
To access certain features, you may need to register for an account with accurate and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
4. Use of Services
You agree to use the Services only for their intended purposes and in accordance with all applicable laws. You must not:
- Use the Services for any unlawful or fraudulent purpose;
- Disrupt, damage, or interfere with the operation or security of the Services;
- Attempt to gain unauthorized access to any part of the Services or its related systems;
- Use the Services to violate the rights of others or transmit harmful or illegal material.
5. EV Charging Services
Chargze provides electric vehicle (EV) charging infrastructure and software for public and private use.
You agree that:
- Fees are based on pricing displayed in the app or website prior to the session;
- You will comply with session limits, parking rules, and other posted instructions;
- You are responsible for monitoring your vehicle during charging;
- Overstaying beyond the charging session may incur additional fees;
- Chargze reserves the right to suspend or terminate service access for misuse or violations.
6. Payments and Fees
All charges are due at the time of service. Chargze may use third-party payment processors, and your use of such services is subject to their terms and privacy policies. You agree to pay all charges incurred under your account promptly.
Chargze reserves the right to revise pricing or introduce new fees at any time, with or without notice.
7. Refund and Cancellation Policy
a) Eligibility for Refunds
Refunds will only be processed under the following conditions:
- The user is charged erroneously due to system or technical error;
- The session was not initiated, but a deduction was made;
- A service failure that prevented charging despite proper initiation by the user.
All refund requests must be submitted via the app or customer support within 24 hours of the incident.
b) Requesting a Refund
To request a refund, please contact the Chargze customer service team by emailing support@chargze.com or by calling +91 8383955715. Please include your name, email address, phone number, and a detailed description of the issue that you experienced. Our customer service team will review your request and determine whether a refund is warranted.
c) Processing of Refunds -
Upon approval, refunds will be processed within 7-9 business days, with funds credited either to your Chargze account or the original payment method used.
d) Limitations
We are unable to issue refunds for services used for an extended period, though partial refunds may be considered based on usage time. No refunds will be provided if the issue experienced was not due to our error or if the charging equipment functioned properly.
e) Changes to the Refund Policy
This refund policy may be updated periodically at our discretion. Revisions will be posted on this page, accompanied by an updated 'Last Updated' date. We recommend regular review to stay informed of our practices.
8. Intellectual Property Rights
All content, branding, software, and design elements on our platform are the intellectual property of Chargze or its licensors. No part of the Services may be copied, reproduced, or reused without express written consent.
9. Third-Party Services
Chargze may provide links or integrations with third-party websites, services, or devices. We do not control and are not responsible for the content, policies, or practices of any third party.
10. Limitation of Liability
Chargze shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or other intangibles, resulting from:
- Your use or inability to use the Services;
- Unauthorized access to your account or data;
- Any delays or disruptions in service delivery.
11. Indemnification
You agree to indemnify and hold harmless Chargze, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of your use of the Services or violation of these Terms
12. Termination
We may suspend or terminate your access to the Services at any time, with or without cause or notice, including for violations of these Terms or suspected fraudulent or abusive behavior.
13. Dispute Resolution
You and Chargze agree that any dispute, claim, or controversy arising out of or relating to these Terms, including their breach, termination, enforcement, interpretation, or the use of the Website (collectively, “Disputes”), will be resolved exclusively by arbitration. Such arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as applicable in India and as amended from time to time.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. The courts in Gautam Buddha Nagar, Uttar Pradesh shall have exclusive jurisdiction over any matters arising out of or relating to these Terms.
15. Modifications to Terms
Chargze reserves the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of the Services after any changes signifies your acceptance of the revised Terms.